Wild Wool
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EXCHANGE AND RETURN

 

Can I exchange/return my order?

WILD WOOL offers you the right to exchange/return your order 30 days from the order is shipped. Please make sure your items are returned new, unused and in the original packaging with WILD WOOL tags still attached. We will not exchange/return items that are used or washed. Returns that do not meet our policy will not be accepted and will be sent back to the customer. The shipping cost is not refunded when returning an item.

 

How do I exchange/return my order?

If a customer wishes to exchange/return an order, please send an email to: post@wildwool.no as soon as possible. This way, WILD WOOL may hold the item that the customer wishes to exchange to.

Please include the following in the email:

  • order number
  • item you wish to exchange/return
  • reason for exchange/return
  • what item you would like to receive in exchange

 

Where do I ship my exchange/order?

When exchanging/returning an order, please fill out the Angrerettskjema which came in the original order, and send the item(s) that should be exchanged/returned to the following address:

Wild Retail AS

Halvor Torgersens vei 1b

0778 Oslo

 

The customer will have to pay for the exchange/return when sending an order back to WILD WOOL.

 

When can I expect my exchanged order or refund?

WILD WOOL will handle your exchange/return as quickly as possible. Normally this will be within 5 business days. In special cases, it may take up to 10 business days before we receive your exchange/return.

 

What if the order is damaged or I have a complaint?

WILD WOOL guarantees that the customer will receive the order in a faultless and good condition. Should the customer receive a faulty or wrong order, please contact us by email: post@wildwool.no as soon as possible, no later than 10 business days after receiving the order. If WILD WOOL accepts the return/complaint, send the order back in faultless and good condition to the following address:

Wild Retail AS

Halvor Torgersens vei 1b

0778 Oslo

All orders shipped by WILD WOOLL are insured. It is therefore important that the customer notify us as soon as possible in the case where the order is damaged or has disappeared in transportation. The customer should not accept an order from the transporter in case the order I damaged, because if customer accept it, the insurance does not apply.