Wild Wool
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FREQUENTLY ASKED QUESTIONS ABOUT WILD WOOL

 

When did WILD WOOL begin? WILD WOOL was established in February 2012 by Cathrine Sissener and Emilie Dysthe.

What is the mission of WILD WOOL? WILD WOOLs mission is to sell classic cashmere garments of a high quality with the Internet as main distribution channel. By doing so, we eliminate fixed costs, enabling us to keep prices down and our customers happy.

What is the vision behind WILD WOOL? “The vision behind WILD WOOL came from the two of us, striving to find a solution to something we felt was missing. We couldn’t find beautiful cashmere garments at a reasonable price. While we were studying in London, we longed for warm and comfortable sweaters that also looked chic. We agreed that cashmere was ideal for our need, but that the price was too high. Cashmere suits the English and Norwegian climate perfectly, but to buy a cashmere sweater of high quality had until now been too expensive.” – Emilie Dysthe and Cathrine Sissener (Founders, 2012)

How does WILD WOOL look on sustainability? To be updated

Who designs the WILD WOOL garment? The WILD WOOL garments are designed by Emilie Dysthe. They are classic pieces with an emphasis on quality, aesthetics and suitability for the Norwegian climate.

Where are the WILD WOOL garments produced? All WILD WOOL garments are handmade in a factory in Kathmandu, Nepal.

What are WILD WOOL garments made of? All WILD WOOL garments are made of cashmere from Mongolia.

What does the WILD WOOL scented candle smell? The candle smells a mix of white sand and basil and mimosa.

What are the WILD WOOL scented candles made of? The candles are made from 100% natural soy wax.

Where are the WILD WOOL scented candles produced? The candles are produced in Ôrebro, Sweden.

 

FREQUENTLY ASKED QUESTIONS ABOUT CASHMERE

 

What is Cashmere? Cashmere is wool from Cashmere goats. These goats are a unique type of goats that live in mountain areas around Mongolia and deliver much of the cashmere to the world. Cashmere goats have a very warm and soft undercoat which protects them during the extremely cold winter where temperatures can be below – 50 degrees Celsius where they live. When spring arrives, the goats begin to moult, and during springtime they are combed with special combs to get out the undercoat which is then washed and sent to factories that make yarn. This combing is not hurtful for the goats. One goat will give up to 150 grams of yarn each year, and circa 300 grams is needed to make a single sweater.

What is a cashmere fibre? The actual hairs combed from the goats are the cashmere fibres. The length of these fibres ranges from 25-45 mm. The longer fibres are usually found on the neck and underbelly of the goat, and generally the longer the fibres the more durable the sweater will be.

Why is cashmere so warm? Contrary to wool, cashmere comes from hairs and this is the main reason for its insulation capacity, which may be up to eight times higher than of wool. This makes cashmere perfect for maintaining your body temperature, keeping you warm but not hot.

Why doesn’t cashmere itch? Due to the small diameter of the cashmere fibres, the density of the fibres is much higher than wool, and therefore the texture is not scratchy.

How do I wash WILD WOOL garments? We advise you not to wash cashmere garments after each use, but rather every fourth time or so. The WILD WOOL garments should be hand washed or washed in machine on wool program (maximum 30 degrees) and no centrifugation using specialized detergents for cashmere/wool (Ph 8+). The optimal way of drying your cashmere garment is by lying it flat on a clean and dry towel.

What is pilling? The friction that comes as a result of using new cashmere garments causes small balls of fluff to form on the surface of the garment. There balls of fluff are called pilling. This is completely normal and does not necessarily indicate poor quality. Regular washing will decrease this pilling on quality cashmere garments. We recommend de-pilling garments with a cashmere comb before washing. Pull the cashmere comb over the garment to remove the small balls with fluff. It is important that the garment is laid on a flat surface while combing with the cashmere comb. When all the pilling is removed, wash the garment as instructed and you should notice that pilling decreases.

What does ply mean? Ply specifies how many threads of yarn are twisted together in the finished thread. WILD WOOL garments are knit mostly in two-ply yarn. Two-ply yarn means that the sweater will be knitted more tightly and hence being warmer and softer.

What does micron mean? Micron is the measurements of the cashmere fibre diameter. The fibres’ diameter will range from 15-19 micron. The lower the thickness (micron), the softer the yarn will be.

What does gauge mean? Within the textile industry the word gauge (gg) is often used. Gauge is a measure that tells how many stitches per inch is used. For example, in a fabric with 16 gauge, 16 stitches per inch are used. A rule of thumb is that the lower the gauge is, the thicker the thread. A sweater with 8 gauge is for example much thicker than one with 16 gauge.

 

FREQUENTLY ASKED QUESTIONS ABOUT MINI MERINO

 

When did MINI MERINO begin? MINI MERINO was established in 2015 by Cathrine Sissener and Emilie Dysthe.

Who designs the MINI MERINO garments? The MINI MERINO garments are designed by Emilie Dysthe and Karin Millen. They are basic pieces with an emphasis on quality, practicality and suitability for babies’ everyday life.

Where are the MINI MERINO garments produced? All MINI MERINO garments are produced in a factory in Beijing, China.

What are MINI MERINO garments made of? All MINI MERINO garments are made of 100% long fibred superwash merino wool from Australia. The wool is oeko tex certified and mulesing free.

How do you wash MINI MERINO garments? The MINI MERINO garments may be washed in the washing machine on wool program (maximum 40 degrees) with centrifugation using specialized detergents for wool. Do not hang wet wool clothes as this may change their form.

 

FREQUENTLY ASKED QUESTIONS ABOUT WILD WOOL E-commerce

 

SHIPPING

What is the shipping cost? All orders are sent with Bring Klimanøytral Servicepakke and the standard shipping cost is showed in the cart at checkout.

When will my order arrive? After placing an order, the customer will receive a confirmation via email. WILD WOOL process orders within 1 business day. When an order is shipped the customer will receive an email notificatin via email. Your order is sent via Posten with «Pakke i Postkassen» which takes 3-5 business days. If the parcel does not fit into your mail box, you will be notified about where you can pick up your order.

International shipping? Unfortunately, WILD WOOL only ship to Norway now.

 

EXCHANGE AND RETURN

Can I exchange/return my order?

  • In store purchases – WILD WOOL offers you the right to exchange/return your order 14 days from the purchase in store, upon showing a valid receipt. Items bought on sale are not return -or exchangeable.
  • Online purchases – WILD WOOL offers you the right to exchange/return your order 30 days from the order is shipped. Please make sure your items are returned new, unused and in the original packaging with WILD WOOL tags still attached. We will not exchange/return items that are used or washed. Returns that do not meet our policy will not be accepted and will be sent back to the customer. The shipping cost is not refunded when returning an item.

How do I exchange/return my order? If a customer wishes to exchange/return an order, please send an email
to: post@wildwool.no as soon as possible. This way, WILD WOOL may hold the item that the customer wishes to exchange to. Please include the following in the email:

  • order number
  • item you wish to exchange/return
  • reason for exchange/return; and
  • what item you would like to receive in exchange

Where do I ship my exchange/order? When exchanging/returning an order, please fill out the «Angreskjema ved kjøp av varer og tjenester som ikke er finansielle tjenester» which came in the original order, and send the item(s) that should be exchanged/returned to the following address:

Wild Retail AS, Stjerneveien 44, 0779 Oslo

The customer will have to pay for the exchange/return when sending an order back to WILD WOOL.

When can I expect my exchanged order or refund? WILD WOOL will handle your exchange/return as quickly as possible. Normally this will be within 5 business days. In special cases, it may take up to 10 business days before we receive your exchange/return.

What if the order is damaged or I have a complaint? WILD WOOL guarantees that the customer will receive the order in a faultless and good condition. Should the customer receive a faulty or wrong order, please contact us by email: post@wildwool.no as soon as possible, no later than 10 business days after receiving the order. If WILD WOOL accepts the return/complaint, send the order back in faultless and good condition to the following address:

Wild Retail AS, Stjerneveien 44, 0779 Oslo

All orders shipped by WILD WOOL are insured. It is therefore important that the customer notify us as soon as possible in the case where the order is damaged or has disappeared in transportation. The customer should not accept an order from the transporter in case the order is damaged. If the customer accepts it, the insurance does not apply.