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Retur og bytte

Returns and exchanges:

A consumer has the right to exchange/return the order 14 days from receiving an order confirmation (jf. Angrerettloven). This applies to ordinarily sold items and sale items, ordered through www.wildwool.no.

When returning or exchanging an item, please make sure your items are returned new, unused and in the original packaging with WILD WOOL tags still attached. We will not exchange/return items that are used or washed. Returns that do not meet our policy will not be accepted and will be sent back to the customer. The shipping cost is not refunded when returning/exchanging an item.

If a customer wishes to exchange/return an order, please send an email to: post@wildwool.no as soon as possible. This way, WILD WOOL may hold the item that the customer wishes to exchange to.

Please include the following in the email:

  • order number
  • item you wish to exchange/return
  • reason for exchange/return
  • what item you would like to receive in exchange

When exchanging/returning an order, please fill out the «Angreskjema ved kjøp av varer og tjenester som ikke er finansielle tjenester» which came in the original order, and send the item(s) that should be exchanged/returned to the following address:

Wild Retail AS
Stjerneveien 44
0779 Oslo 

The customer will have to pay for the exchange/return when sending an order back to WILD WOOL.

WILD WOOL will handle your exchange/return as quickly as possible. Normally this will be within 5 business days. In special cases, it may take up to 10 business days before we receive your exchange/return. Shipping costs and or freight will not be refunded.